Check the Member App first
Building access runs through the Member App.
Make sure you're using the key button in the bottom right corner of the home screen to unlock the door.
If the app isn't responding, try closing and reopening it.
Phone Settings
Make sure your phone's Bluetooth is turned on, as the digital key uses it to communicate with the door.
Make sure your phone's location settings for the Polygon app are set to either "always on" or "while using the app."
If you're still having trouble, try restarting your phone and opening the app again.
Space door code
If you can get into the building but your individual space door code isn't working, double-check that you're entering the correct code. If you've forgotten your code or need it changed, email us and we can help.
Still locked out?
If none of the above works, contact our on-site team directly and they'll get you in. You can also email us at [email protected] or send us a message.